FAQ

Question: I am interested in introducing jumblebee to my community, what will it cost?

Answer: jumblebee is free to communities and free to users. jumblebee is funded by local, regional and national sponsors, and by selected paid for modules, eg. auctions and ticket shops, where jumblebee takes a small percentage of total takings.

Question: My community would not want sponsors appearing, can I still use jumblebee?

Answer: Attracting sponsors is one of the fundraising tools for the community so it is recommended that sponsors are accepted. If a particular sponsor is not compatible with your community then you do have the right to veto that sponsor. If you do not want sponsors to appear then you can still introduce jumblebee but a license fee would be charged to cover costs.

Question: My community wants to carry its own sponsors, can we do this?

Answer: Yes. They can take a banner at the top of the page, or they can sponsor individual modules such as auctions. You set the rate but the minimum is £60.

Question: How does my community raise funds from jumblebee?

Answers: jumblebee provides a number of fundraising tools, one or more of which may be used by your community. A fuller description is available on this website but these tools include:

  • electronic event ticketing
  • online silent auctions
  • sponsorship opportunities
  • creation of an online community shop

Question: I don’t want to use all the jumblebee tools, I only want to use the online auction and ticket shop. Is it possible for me to to do this?

Answer: Yes. You can use jumblebee as an event based system only. Our online auctions and ticket shops are increasingly popular ways of raising funds. They are free to set up, but jumblebee will charge a small % of the total monies raised. See answer below for more detail.

Question: Does jumblebee take a % of any transactions e.g. tickets or silent auction items?

Answer: For silent auctions, jumblebee charges 5% of total monies raised. If there are no bids then no fee is payable. There is no set-up fee for the auction and no limit to how many auction items you can add to your auction. jumblebee will invoice you for the 5% charge after the auction has closed. For ticket shops, jumblebee charges 3.6% of all tickets sold. If no tickets are sold then there is no fee payable. jumblebee will invoice you for the 3.6% charge after the ticket shop has closed. For Pop Up Shops and Market Place, jumblebee charges 5% of sale price. If jumblebee is collecting payments for you through our payment system, Stripe, there is a charge of 2.4% for UK cards or 3% for AMEX or non-UK cards + 20p per transaction.

Question: To use jumblebee I have to register my personal email details, will these be passed on to external companies?

Answer: No, our privacy policy does not allow this.

Question: As a registered user will I be contacted from the jumblebee website?

Answer: The only contact you may receive will be:
1. Contact from buyers if you are selling an item
2. Contact from respondents to a buzz notice-board message you have posted
3. Ticket or shop receipts if you have purchased an item
4. Successful or outbid notices if you participate in a silent auction
5. Occasional informational contact from jumblebee

Question: Do you monitor the website for inappropriate content, e.g. items posted for sale and buzz notice-board messages?

Answer: jumblebee is a self-policing site. Every user agrees to the jumblebee terms and conditions on registering, and these terms include a clear policy on what is non-allowable content. Every posting carries the name of the registered user alongside the posting, together with a “report item” link. jumblebee will remove inappropriate content that has been reported. jumblebee will also browse the site on a continuous basis and will remove any inappropriate content that it finds, but this is not an exhaustive process and there is an emphasis on users in the local community to report any inappropriate content.